Frequently Asked Questions

pCloud’s web login page may not display correctly on older iOS versions such as 15.8.4, which prevents entering your email and password inside cloud connection screen.

As a workaround, you can use the WebDAV protocol, which is supported by pCloud and works reliably across all iOS versions.

WebDAV Setup:

• US Servers: https://webdav.pcloud.com
• European Servers: https://ewebdav.pcloud.com
• Username: Your pCloud email address
• Password: Your pCloud account password

Open App → Connections → Connect to Cloud Storage → Choose WebDAV → Enter your credentials and server URL.

This method will let you connect to your pCloud storage and have access to your files without issues on older devices.

The macOS version of the app doesn’t include built-in AirPlay, Chromecast, or Bluetooth connection buttons like on iOS.

To use AirPlay on your MacBook Pro, follow these steps:

1. Go to the top-right corner of your screen and open the Control Center (near the clock).
2. Click the Sound/Volume icon.
3. In the next screen, click AirPlay to view a list of all available AirPlay devices.
4. Select the desired device to begin streaming your music.

This will route all system audio (including from Evermusic or Flacbox) to your chosen AirPlay device.

Lifetime purchases and subscriptions are synced between iOS and Mac via iCloud.

To activate Premium on your Mac:

• Ensure you have the latest app version installed on both devices
  
• Enable iCloud on both devices
  
• Launch the app on your iOS device and wait 1 minute for purchase info to upload
  
• On your Mac, install the app from the App Store using the same Apple ID
  
• Launch the app and wait a few seconds for the info to sync
  
• Alternatively, tap Restore Purchases in the app’s settings on both devices
  
  

Your Premium features should then activate on Mac automatically.

There is currently no automatic sync for playlists.

You can use one of the following options:

• Backup and Restore from App Settings How to Transfer Your Music Library Between Devices in Evermusic: Step-by-Step Guide
  
• Export playlist to M3U, then import on another device:
  
  • How To Export Playlists
    
  • How To Import Playlists
    
• Archive playlist or albums and transfer via ZIP:
  
  • Playlist Archive Guide

Yes, your privacy is our top priority.

• All data—music files, settings, cloud logins—stay on your device
  
• Login credentials are securely stored in iOS Keychain
  
• We only collect anonymous crash and usage reports
  
• You can opt out in App Settings → Analytics
  
  

More info:

• Privacy Policy
  
• Apple Keychain Security
  
  

If using personalized ads, Google Mobile Ads requires consent settings to be shown.
Premium users see no ads and the ad SDK is completely disabled.

Yes, Family Sharing is supported.

To share in-app purchases:

• Make sure the purchase is set to be shared with your family group
  
• On the family member’s device, go to Settings > Purchases > Restore Purchases
  
• This will request purchase data from Apple’s servers and activate it on their device

To improve sync speed, enable background tasks:

• Settings → Music Library → Metadata Reading → Metadata Reading in Background
  
• Settings → Music Library → Online Music Sync → Background Sync
  
  

Also, on macOS, increase metadata read speed via Settings → Music Library.
If the player is active (audio playing), iOS won’t suspend the app, enabling continuous sync.

When you add a connection in the app via Connections > Connect to Cloud Storage > My Cloud Home, it’s officially designed to support WD MyCloud Home devices.
WD MyCloud EX2 Ultra uses restricted access for apps.

However, if you’ve successfully connected to a WD MyCloud EX2 Ultra, WD MyCloud Mirror, or another WD MyCloud storage model, you can still use it with the following workaround:

1. Open Connections → Connect to Cloud Storage → My Cloud Home
   
2. Create a folder using built-in file manager
   
3. Upload music files into this folder
   
4. These will be stored in a “sandbox” accessible only by the app
   
5. You can now stream or download them directly
   
   

⚠️ Only folders created via the app will be accessible from the NAS.

You can connect Koofr using WebDAV.

• Koofr WebDAV setup guide: koofr.eu blog
  
• Evermusic/Flacbox WebDAV guide: How to Connect NAS Storage Using WebDAV and Listen to Music on Your iPhone or Mac

Here are the supported schemes:

Evermusic

• iOS (blue icon): lsevermusic://
  
• macOS: lsevermusicmac://
  
• iOS (red icon): lsevermusicpro://
  
  

Flacbox

• iOS: lsflap://
  
• macOS: lsflapmac://
  
  

Evertag

• iOS: lsevertag://
  
• macOS: lsevertagmac://
  
  

Evervideo

• iOS: lsevervideo://
  
• macOS: lsevervideomac://

If the app crashes or pauses in background:

• Go to Settings > Music Library > Online Music Sync > Background Sync → Disable
  
• Settings > Music Library > Metadata Reading > Metadata Reading in the Background → Disable
  
• Settings > File Manager > Background Transfers → Disable

Gapless playback depends on iOS version and audio engine.
Try switching the audio engine:

• Go to Settings → Audio Player → General → Audio Processor
  
• Select Core Audio for better gapless support

The app uses pagination for performance.
To disable it:

• Go to Settings → Personalization → Content Loading Limit → Deactivated
  Now all items will load at once.

Try enabling metadata normalization:

• Settings → Music Library → Metadata Reading → Normalize Metadata Encoding

This is a known issue with SMB2 protocol.

Try the following solutions:

• Enable SMB1 on your server and in app settings
  
• Use the system file picker:
  
  • Go to Local Files > Files on this Device > Open Files…
    
  • Select folders/files using Apple’s native menu
    
    

Alternatively, connect using WebDAV or DLNA if your NAS supports them.

– How do I upload music to iCloud?
Go to https://www.icloud.com in your browser, create a folder, and upload your music files directly from your Mac or PC.

– How do I manage iCloud storage?
You have two options:

1. Use https://www.icloud.com in your browser to organize, upload, or delete files.
   
2. In the app, after connecting to iCloud via Connections → Connect to Cloud Storage → iCloud Drive, use the built-in file manager to upload, download, rename folders, or delete files directly in your iCloud storage — without saving them to your device.
   

⚠️ Be careful when deleting files. The app permanently deletes them (they won’t go to the trash and can’t be recovered).

Learn more here: How to Stream Music from iCloud Drive on My iPhone or Mac